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Six Sigma and Kaizen, black belt training programs, involve principles of _____.


A) adventure learning
B) action learning
C) vicarious reinforcement
D) social learning theory

E) A) and B)
F) All of the above

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Vicarious reinforcement is most relevant to _____.


A) simulations
B) behavior modeling
C) case studies
D) lectures

E) C) and D)
F) B) and D)

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_____ learning focuses on well-defined competencies typically trained via lecture and online methods.


A) Guided competency
B) Social competency learning
C) Guided contextual learning
D) Social contextual learning

E) C) and D)
F) A) and B)

Correct Answer

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Context-based learning is unique to an employee's needs.

A) True
B) False

Correct Answer

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Which of the following statements is true?


A) There is considerable overlap between learning outcomes across the training methods.
B) Group building methods focus solely on team learning and not on individual learning.
C) Presentation methods lead to better transfer than hands-on methods.
D) Companies that have a larger budget should choose a presentation method over a hands-on method.

E) A) and D)
F) All of the above

Correct Answer

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_____ involves training teams how to share information and make decisions.


A) Cross training
B) Team sharing training
C) Coordination training
D) Guided team self-correction

E) B) and D)
F) C) and D)

Correct Answer

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Which of the following training methods is best suited for attitudinal learning outcomes?


A) On-the-job training
B) Self-directed learning
C) Apprenticeship
D) Role play

E) B) and C)
F) B) and D)

Correct Answer

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A case study _____.


A) is a training method that replicates the physical equipment
B) is a description about how employees or an organization dealt with a difficult situation
C) involves assisting a certified tradesperson
D) involves observing peers performing a case and then trying to imitate their behavior

E) All of the above
F) A) and B)

Correct Answer

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According to the 70-20-10 model, the majority of learning should be guided by the employee as opposed to the organization.

A) True
B) False

Correct Answer

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_____ focuses on context dependent knowledge and skills learned via social media and informal interactions through others.


A) Guided competency
B) Social competency learning
C) Guided contextual learning
D) Social contextual learning

E) None of the above
F) A) and C)

Correct Answer

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In behavior modeling, key behaviors are typically performed in a specific order for a task to be completed.

A) True
B) False

Correct Answer

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Which of the following requires the least amount of participation from trainees?


A) Apprenticeship
B) Case study
C) Simulation
D) Audiovisual instruction

E) A) and C)
F) A) and D)

Correct Answer

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Which of the following statements is true of business games?


A) Business games are non-competitive.
B) Trainees know for certain the consequences of their actions.
C) There are no limitations for participant behavior in business games.
D) Several alternative courses of action are available to trainees.

E) A) and C)
F) All of the above

Correct Answer

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The first and the most important step in choosing a training method is to identify the _____.


A) cost
B) type of learning outcome
C) effectiveness
D) time required to complete training

E) C) and D)
F) B) and C)

Correct Answer

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B

Which of the following is a presentation method of training?


A) On-the-job training
B) Lecture
C) Simulation
D) Case study

E) B) and D)
F) C) and D)

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Typically, on-the-job training (OJT) is unstructured and inconsistent. Identify best practices to structure OJT to enhance its effectiveness.

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Effectively prepare for instruction by breaking tasks down into important steps Prepare the necessary resources and support before training Show trainees how to perform the task and explain key points Have the trainee practice small parts and then the entire task Provide praise and constructive feedback Have the trainee practice until accurate reproduction is achieved Provide support materials to facilitate transfer Evaluate the OJT (See Table 7.2 for additional strategies.) Difficultly: medium Learning objective: 2

Describe the 70-20-10 model and its implications for training.

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The 70-20-10 model is a commonly used fo...

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If companies have a limited budget for developing new training methods, the most appropriate hands-on training method would be _____.


A) simulation
B) team training
C) on-the-job training (OJT)
D) action learning

E) A) and B)
F) None of the above

Correct Answer

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Which of the following is not characteristic of case studies?


A) They often depict realistic situations
B) They allow trainees to analyze situations and make recommendations
C) They allow trainees to act out skills
D) Trainees' recommendations are hypothetical

E) A) and B)
F) None of the above

Correct Answer

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On-the-job training is typically more passive than classroom training.

A) True
B) False

Correct Answer

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False

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