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Exam 3: Creating and Managing Supplier Relationship

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Question 1

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Which of the following is TRUE?

A) SRM software modules are very affordable (less than $50,000) and can be implemented with a week.
B) ISO 75000 is the supplier award given to the highest rated supplier in Japan.
C) The key to successful partnerships is developing performance measures with weights greater than 3.50.
D) Continuous improvement and change management are both keys to building successful partnerships.

E) C) and D)
F) None of the above

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Question 2

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What are the two international certification programs discussed in the text? What does each certification attempt to certify?

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a.ISO 9000 - ISO 9000 certifies an organ...

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Question 3

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When evaluating suppliers for supplier certification,personal visits may be made to the prospective supplier to observe operations first hand.

For each of the following programs,processes,certifications,etc.explain how they can be useful in improving supplier relationships and motivating business partners to provide the best possible products and services. a.ISO 9000 b.TCO c.Internal supplier certification d.Supplier development programs e.Supplier recognition programs

A company using a weighted-criteria evaluation system has established these 3 categories and the appropriate weight in parentheses: Quality(0.30) ,Delivery(0.40) ,Cost(0.30) .The scores for each category are shown below.Which of the following companies has the highest total score?

One result of an effective supplier certification program is an increase in the supplier base.

Building Trust,Shared Vision and Objectives,Personal Relationships,Mutual Benefits and Needs are key factors that contribute to a lasting supplier partnership.

Successful supplier relationships involve equal decision-making control.

A company using a weighted-criteria evaluation system has established these 3 categories and the appropriate weight in parentheses: Quality(0.30) ,Delivery(0.20) ,Cost(0.50) .The scores for each category are shown below.Which of the following companies has the highest total score?

Interpersonal relationships are not necessarily relevant to supplier relationships.

SRM software should be capable of:

Organizations should be concerned with supplier relationships because a good relationship will guarantee a lower price for materials.

Suppose your organization is attempting to set up a new strategic alliance with a supplier.You are considered the key manager from your organization to manage this alliance.What would be your goals for the planning stages of this proposed alliance? What would be your goals for the first few months of the alliance? What would be your long-term goals for the alliance?

Field failures,loss of goodwill,a decreased reputation,and warranty costs can all be classified as:

According to the textbook,SRM software varies based on capabilities offered.AMR research has identified 5 areas of distinction for an SRM system.Provide three of these key tenets of SRM and explain how it is used.

Direct benefits of ISO 14000 include:

According to the textbook,which of the following companies utilizes a supplier development program called Supplier Continuous Quality Improvement (SQDI) focused on improving the quality of the goods and services purchased and minimize the time needed to inspect incoming products?

The process of certifying a new supplier is considered what type of major cost category?

The Hormel company awards their Hormel Food Corporation's No.1 Award to their top supplier.How often to the give this award?

Costs associated with investigating alternative suppliers and investigating alternative delivery options can be classified as: