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Homogenization and differentiation are two activities in the process of forming and maintaining our social identity.

A) True
B) False

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Explain the process of categorical thinking.

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People make sense of information even be...

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A global mindset includes the capacity to empathize and act effectively across cultures.

A) True
B) False

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Which of the following illustrates the first step in the self-fulfilling prophecy?


A) An employee behaves in a way consistent with the supervisor's expectations.
B) A supervisor treats the employee in a manner consistent with the supervisor's expectations.
C) A supervisor forms certain expectations of the employee.
D) A supervisor attributes employee's good performance to external causes.
E) An employee demonstrates his or her true abilities to the supervisor.

F) A) and B)
G) A) and E)

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Consistency occurs when we are confident about "who we are," can describe our important identities to others, and provide the same description of ourselves across time.

A) True
B) False

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The Johari Window is a training program that teaches employees how to change their personality.

A) True
B) False

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When contemplating a career, we compare our images of that job with our current and desired images of ourselves.

A) True
B) False

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What is stereotyping? What are the three elements of stereotyping?

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Stereotyping is an extension of the soci...

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Mental models cause us to:


A) perceive events as though people are acting on a theatrical stage.
B) utilize perceptual grouping to make sense of things.
C) believe the behavior of others is caused more by their ability or motivation than the situation.
D) perceive ourselves as members of several groups that are different from people in other groups.
E) change our personality whenever we develop new mental models.

F) A) and C)
G) C) and D)

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A diversity awareness consultant submits a proposal to a company that wants to reduce stereotyping and prejudice.In the proposal, the consultant claims that his training program teaches employees to avoid the stereotyping process altogether when perceiving the world around them."Our training will prevent the activation of stereotypes and other forms of categorical thinking," claims the consultant's proposal.Discuss the accuracy of this consultant's claim and explain what training programs can do regarding stereotyping.

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The textbook explains how people cannot ...

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If John takes credit for work done on time, but blames his co-workers for his delays, his attitude is reflective of the:


A) fundamental attribution error.
B) primacy effect.
C) self-fulfilling prophecy.
D) self-serving bias.
E) projection bias.

F) None of the above
G) C) and E)

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Categorical thinking is the mostly conscious process of organizing people and objects into categories that are stored in our short-term memory.

A) True
B) False

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The perceptual process begins by attributing behavior to internal or external causes.

A) True
B) False

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Which of the following is true about a global mindset?


A) A global mindset occurs as people initially develop more of a local than a global frame of reference about their business.
B) A global mindset minimizes the capacity to empathize and act effectively across cultures.
C) A global mindset includes the ability to process complex information about familiar environments.
D) A global mindset does not include the ability to comprehend and reconcile intracultural matters.
E) A global mindset includes an awareness of, openness to, and respect for other views and practices in the world.

F) B) and D)
G) B) and E)

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The _____ area in the Johari Window refers to information that is known to others but not to you.


A) blind
B) feedback
C) unknown
D) hidden
E) open

F) A) and B)
G) A) and C)

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Discuss how a person can develop a global mindset.How can an organization help this process?

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Developing a global mindset begins with ...

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In a global mindset, the empathy of an individual from a different culture translates into the effective use of words and behaviors that are compatible with the local culture.

A) True
B) False

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Self-verification affects the perceptual process because employees are more likely to remember information that is consistent with their self-concept and nonconsciously screen out information that seems inconsistent with it.

A) True
B) False

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People who define themselves by their work have high complexity, which explains their tendency to have lower absenteeism and turnover.

A) True
B) False

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The self-fulfilling prophecy helps supervisors accurately predict the future performance of recently hired employees.

A) True
B) False

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