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According to a government source, more than half of this century's technological innovations came from small companies.

A) True
B) False

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The SBA places special emphasis on aid to


A) new businesses.
B) those in production industries.
C) minority-owned businesses.
D) franchise outlets.
E) those in need of guaranteed loans.

F) B) and D)
G) A) and C)

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Which of the following was established to arbitrate disputes between franchisors and franchisees?


A) Court system
B) Federal Trade Commission
C) National Franchise Mediation Programme
D) Partnership for Franchisees' Rights
E) Association for Franchise Arbitration

F) A) and B)
G) A) and C)

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A small business is all of the following except


A) independently owned.
B) operated for profit.
C) dominant in its field.
D) difficult to manage.
E) demanding of the owner's time and attention.

F) All of the above
G) A) and E)

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A small-business investment company (SBIC) is a government agency that provides venture capital to small enterprises.

A) True
B) False

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Personal Wellness Angela has been working for a local small business called Personal Wellness for the last three years.It is a retail business that sells sporting goods equipment.When she started her job, she noticed several things as causes of the business not doing as well as the owners were expecting.Angela has been thinking of starting her own small business because she feels she has learned a great deal through working for Personal Wellness. Due to her education, attention to detail, and organisation skills, Angela's manager asked her to create a business plan for Personal Wellness.The manager hoped that this plan would help organise, structure, and focus the business.As part of the plan, Angela suggested that Personal Wellness contact a group of senior and graduate students to provide management counselling for the company as she is concerned that her leaving the company may be detrimental to the slow, but forward, progress that the company is making and her connection with the owners is strong.Angela's most immediate concern is keeping the business from failing. -Refer to Personal Wellness.In preparing the business plan, Angela would have incorporated all of these components except


A) company and industry descriptions.
B) an exit strategy.
C) government regulations.
D) benefits to the community.
E) a marketing plan.

F) C) and E)
G) B) and D)

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Which statement best characterises the relationship between franchisor and franchisee in recent years?


A) Disagreements between the two parties have increased, and contract disputes are the cause of many lawsuits.
B) The relationship between franchisor and franchisee has become so hostile that it is threatening the continued existence of franchised businesses.
C) Occasional disputes arise between franchisor and franchisee, but legal action is rarely taken.
D) The relationship between these two parties is good because both parties benefit when the franchisee is successful.
E) Once the franchise agreement is finalised, these two parties have very little to do with one another.

F) None of the above
G) A) and B)

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Personal Wellness Angela has been working for a local small business called Personal Wellness for the last three years.It is a retail business that sells sporting goods equipment.When she started her job, she noticed several things as causes of the business not doing as well as the owners were expecting.Angela has been thinking of starting her own small business because she feels she has learned a great deal through working for Personal Wellness. Due to her education, attention to detail, and organisation skills, Angela's manager asked her to create a business plan for Personal Wellness.The manager hoped that this plan would help organise, structure, and focus the business.As part of the plan, Angela suggested that Personal Wellness contact a group of senior and graduate students to provide management counselling for the company as she is concerned that her leaving the company may be detrimental to the slow, but forward, progress that the company is making and her connection with the owners is strong.Angela's most immediate concern is keeping the business from failing. -Refer to Personal Wellness.When Angela suggested that the company contact a group, what type of group was she referring to?


A) Strategic institute
B) Small-business institute
C) HR institute
D) Management institute
E) Business institute

F) A) and D)
G) None of the above

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The incidence of innovation among small-business workers is significantly higher than that among workers in large businesses.

A) True
B) False

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Kevin has considered selling franchises of his very successful hardware store.However, he is concerned that the franchises will destroy the reputation of the company and end up hurting his business.What advice would you give Kevin?


A) He should not sell franchises because he will have no control over how the franchisees operate their businesses.
B) He should instead raise the capital to build and operate the new stores himself because this is a cheaper way to expand.
C) He should hire the managers of the new franchises so that he has control over their operations.
D) Through the franchise agreement, he can ensure that the new stores are operated according to his own standards.
E) Although he will have a little control over how the franchises operate, he will not be able to influence their advertising or level of service.

F) A) and E)
G) A) and D)

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Michael Tucker operates Tucker Farms in northern France.Last year, his annual receipts were just under €750,000.According to the Small Business Administration, Tucker Farms is a


A) small business.
B) medium-sized business.
C) large business.
D) franchise.
E) joint venture.

F) C) and E)
G) B) and E)

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Lauren starts a business that sells personal computers.Within the first year she discovers that computer technology becomes outdated very quickly, and she has not been able to sell her products for as much as she thought due to the passage of time.Lauren has mismanaged


A) inventory.
B) cash flow.
C) financing arrangements.
D) personnel.
E) money.

F) A) and B)
G) B) and D)

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Distribution industries account for approximately what percentage of all small businesses?


A) 20
B) 25
C) 33
D) 55
E) 70

F) A) and E)
G) C) and D)

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For those who like dealing with people, small business is the place to be.

A) True
B) False

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In the early days of franchise agreements, franchising was used primarily for automobile dealerships and


A) auto-parts stores.
B) dry cleaners.
C) fast-food outlets.
D) larger restaurants.
E) service stations.

F) All of the above
G) D) and E)

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Many entrepreneurs lack the management skills required to run a business.

A) True
B) False

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Eric decides to purchase and operate a SUBWAY restaurant.Eric is the


A) franchise.
B) franchisee.
C) licensor.
D) franchisor.
E) trainer.

F) All of the above
G) A) and B)

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Through her university, Gwen and her classmates work together to provide management counselling to small businesses in their community.This is called a


A) small-business administration.
B) small-business development centre.
C) small-business investment company.
D) small-business institute.
E) community improvement council.

F) B) and C)
G) C) and D)

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Mc-King Chicken Brian decided to open a local franchise of the well-known Mc-King Chicken, a fast-food restaurant.Before he took the initiative to open the franchise, he tried to weigh all the advantages and disadvantages.He decided, based on his research and understanding, that it would be beneficial to open a local fast-food restaurant. Mc-King has become quite successful domestically, and now it is exploring the possibility of opening franchises internationally.The company hired an international agency to help it learn what and what not to do.After the agency met with the managers of Mc-King a few times, the Mc-King management decided it would go ahead with its decision to expand internationally. -Refer to Mc-King Chicken.The international agency advising Mc-King would have recommended that it do all of the following except


A) understand the laws and regulations governing franchising in each country.
B) understand that management must be from the home country to teach the new employees the way things are done.
C) thoroughly research the competitive situation.
D) check trade laws before buying a franchise in another country.
E) find out what support the franchisor offers in each country.

F) B) and E)
G) None of the above

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All of the following are disadvantages to the franchisee except


A) a loss of control.
B) continuing royalty fees.
C) hard work.
D) a fee for advertising.
E) starting a business with limited capital.

F) None of the above
G) A) and C)

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