Question 1

Gossip can contribute to effective communication.

Accepted Answer

A) True 
 B)False

Question 2

The tendency to avoid communicating bad news to others is called the ________.

Accepted Answer

The answer of The tendency to avoid communicating bad news...

Question 3

What is considered proper professional behaviour varies across ________.

Accepted Answer

The answer of What is considered proper professional behaviour varies...

Question 4

The Japanese have various set phrases for expressing sympathy, rejection, or apology that are designed to maintain harmony.These phrases are called "lubricant expressions."

Accepted Answer

A) True 
 B)False

Question 5

Who is decoding a message?

Accepted Answer

A)  Robin, who is initiating downward communication
B)  Sal, who is preparing a financial statement
C)  William, who is studying blueprints
D)  Olive, who is making a speech
E)  Sylvia, who is passing along a bit of gossip about a coworkerF) B) and D)
G) A) and E)

Question 6

Communication is defined as

Accepted Answer

A)  understanding between people.
B)  the exchange of information.
C)  a method of persuasion.
D)  the flow of information down an organizational hierarchy.
E)  the encoding of information.F) B) and C)
G) B) and E)

Question 7

Who is most likely to exercise voice?

Accepted Answer

A)  More satisfied employees who identify more strongly with their work unit or organization
B)  More committed employees who identify more strongly with their work unit or organization
C)  More satisfied employees who are more committed to the organization
D)  More satisfied employees who like to communicate
E)  More satisfied employees who don't like to use the grapevineF) B) and D)
G) B) and C)

Question 8

Effective communication occurs when the right people receive the right information in a ________ manner.

Accepted Answer

A)  timely
B)  formal
C)  friendly
D)  filtered
E)  properF) A) and E)
G) B) and D)

Question 9

Who is most likely to exercise voice?

Accepted Answer

A)  Those who are conscientious and agreeable
B)  Those who are extraverted and agreeable
C)  Those who are conscientious and extraverted
D)  Those who are conscientious and introverted
E)  Those who are agreeable and introvertedF) B) and E)
G) A) and D)

Question 10

The mum effect is even more likely when the sender is responsible for bad news.

Accepted Answer

A) True 
 B)False

Question 11

Some jobs are so boring that ________ provides one of the few available sources of social and intellectual stimulation.

Accepted Answer

The answer of Some jobs are so boring that ________...

Question 12

Psychological safety refers to a shared belief that it is safe to take social risks.

Accepted Answer

A) True 
 B)False

Question 13

When survey results are fed back to employees, along with managerial responses and any plans for changes, this feedback should enhance ________ communication.

Accepted Answer

The answer of When survey results are fed back to...

Question 14

Voice can be considered a form of

Accepted Answer

A)  organizational citizenship behaviour.
B)  non-verbal communication.
C)  job performance.
D)  filtering.
E)  ineffective communication.F) A) and C)
G) C) and D)

Question 15

The essential feature of an enterprise social media platform is the capacity to communicate with the general public or to broadcast messages widely.

Accepted Answer

A) True 
 B)False

Question 16

Two factors are critical to the perceived fairness of controversial policies: the adequacy of the explanation and the ________ with which it is delivered.

Accepted Answer

The answer of Two factors are critical to the perceived...

Question 17

Voice can be directed to

Accepted Answer

A)  teammates.
B)  one's boss.
C)  management.
D)  teammates, one's boss, or management.
E)  one's boss or management.F) A) and B)
G) None of the above

Question 18

Voice is a form of organizational citizenship behaviour.

Accepted Answer

A) True 
 B)False

Question 19

Clients, employees, and ________ all provide information in a 360-degree feedback system.

Accepted Answer

The answer of Clients, employees, and ________ all provide information...

Question 20

Computer-mediated groups have been found to

Accepted Answer

A)  enhance the quality of ideas generated.
B)  enhance the number of ideas generated.
C)  enhance the richness of communication.
D)  enhance the number and quality of ideas generated.
E)  enhance the speed with which ideas are generated.F) None of the above
G) B) and E)

Exam 10: Communication

Who is most likely to exercise voice?

Correct AnswerverifiedShow Answer

Clients, employees, and ________ all provide information in a 360-degree feedback system.

Correct AnswerverifiedShow Answer

Psychological safety refers to a shared belief that it is safe to take social risks.

Correct AnswerverifiedShow Answer

Two factors are critical to the perceived fairness of controversial policies: the adequacy of the explanation and the ________ with which it is delivered.

Correct AnswerverifiedShow Answer

Gossip can contribute to effective communication.

Correct AnswerverifiedShow Answer

The essential feature of an enterprise social media platform is the capacity to communicate with the general public or to broadcast messages widely.

Correct AnswerverifiedShow Answer

Who is most likely to exercise voice?

Correct AnswerverifiedShow Answer

Voice can be directed to

Correct AnswerverifiedShow Answer

The mum effect is even more likely when the sender is responsible for bad news.

Correct AnswerverifiedShow Answer

Computer-mediated groups have been found to

Correct AnswerverifiedShow Answer

When survey results are fed back to employees, along with managerial responses and any plans for changes, this feedback should enhance ________ communication.

Correct AnswerverifiedShow Answer

Who is decoding a message?

Correct AnswerverifiedShow Answer

Voice can be considered a form of

Correct AnswerverifiedShow Answer

The Japanese have various set phrases for expressing sympathy, rejection, or apology that are designed to maintain harmony.These phrases are called "lubricant expressions."

Correct AnswerverifiedShow Answer

What is considered proper professional behaviour varies across ________.

Correct AnswerverifiedShow Answer

Some jobs are so boring that ________ provides one of the few available sources of social and intellectual stimulation.

Correct AnswerverifiedShow Answer

The tendency to avoid communicating bad news to others is called the ________.

Correct AnswerverifiedShow Answer

Voice is a form of organizational citizenship behaviour.

Correct AnswerverifiedShow Answer

Communication is defined as

Correct AnswerverifiedShow Answer

Effective communication occurs when the right people receive the right information in a ________ manner.

Correct AnswerverifiedShow Answer

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