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One problem with newspaper advertisements is that they have a short life span.

A) True
B) False

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________ advertising supports a particular view or position on an issue.


A) Advocacy
B) Institutional
C) Comparison
D) Trade

E) B) and C)
F) A) and D)

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In evaluating personal selling it is safe to conclude that it represents a form of individualized advertising.

A) True
B) False

Correct Answer

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Carolina Insurance wants to create a more interactive approach to advertising in order to build strong relationships with their customers.Which of the following represents the preferred advertising medium to achieve their goal?


A) The Internet
B) Radio
C) Newspapers
D) Trade shows

E) B) and D)
F) A) and B)

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Podcasting enables independent producers to create self-published,syndicated "radio shows."

A) True
B) False

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The promotional tool that stimulates consumer purchasing and dealer interest by means of short-term activities,such as trade shows,event sponsorships,and contests,is known as:


A) publicity.
B) public relations.
C) every day low prices.
D) sales promotion.

E) A) and B)
F) A) and C)

Correct Answer

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The approach step of the selling process attempts to:


A) qualify potential customers who are willing and able to buy.
B) build credibility and establish rapport.
C) close the sale.
D) learn about potential customers and their wants and needs.

E) B) and D)
F) A) and D)

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One of the distinct differences between ______________ and other forms of advertising is the fact that the medium used allows for a dialogue exchange of information between buyers and sellers,instead of a monologue type approach.


A) product placement
B) direct mail
C) interactive promotion
D) infomercials

E) A) and B)
F) None of the above

Correct Answer

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The B2C selling process has fewer steps than the B2B selling process.

A) True
B) False

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While the Greedy Corporation legally harvests trees in national forests,this activity is particularly unpopular with environmentalists and tourists.The best strategy to respond to this criticism is to ignore the complaints or views of the public and design an aggressive ad campaign emphasizing the jobs and economic benefits created by their logging operations.

A) True
B) False

Correct Answer

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Public relations departments work closely with media,avoiding the time consuming effort of interacting with individual customers.

A) True
B) False

Correct Answer

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Creating a unified positive image of a company in the public's mind is the end result of effective integrated marketing communication.

A) True
B) False

Correct Answer

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Which of the following is a major strength of direct mail advertising?


A) Low cost
B) Widespread acceptance by consumers
C) Subject to few restrictions or regulations
D) Ability to accurately target specific markets

E) A) and C)
F) None of the above

Correct Answer

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CarGo uses its Web page to target car parts stores and car owners and tell them of the benefits of using their long lasting spark plugs.CarGo apparently uses the Internet:


A) for its push strategy.
B) for its pull strategy.
C) for both its push and pull strategies.
D) for its product placement strategy.

E) All of the above
F) None of the above

Correct Answer

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A pull strategy utilizes consumer demand for a product to motivate retailers and wholesalers to actively market the product.

A) True
B) False

Correct Answer

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Global advertising can save companies money in research and ad design.

A) True
B) False

Correct Answer

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After completing his sales presentation,Jerald's client expressed her concerns and questioned some of the details of the sales proposal.An effective salesperson would:


A) downplay these objections and push to close the sale as quickly as possible to avoid the endless questions that some customers ask.
B) address her concerns and develop a better relationship.
C) consider revising the presentation so that next time customer concerns and objections can be avoided.
D) bring in the top executives of the company to close the sale.

E) B) and C)
F) A) and D)

Correct Answer

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A firm's promotion mix consists of its pricing and distribution strategies.

A) True
B) False

Correct Answer

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When a manufacturer advertises to wholesalers and retailers in an attempt to encourage them to carry its products,it is engaging in institutional advertising.

A) True
B) False

Correct Answer

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The strategy of directing advertising and sales promotion toward consumers to stimulate them to request the products from their local retailers is called a:


A) pull strategy.
B) segmentation strategy.
C) push strategy.
D) product placement strategy.

E) All of the above
F) A) and B)

Correct Answer

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